Returns

Need to return a product? 

We offer a 30 day return policy in the unlikely event that you are not entirely happy with your purchase. The 30 days policy starts from the day your order is delivered. If 30 days have passed by since your delivery date, unfortunately we can’t offer you a refund or exchange.

Please get in touch with us before you post any return. We will send a returns form but need to know estimated arrival date etc.

For UK returns it must be posted using Royal Mail and sent to: Retrospectacle, PO Box 760, Wakefield, WF1 9TN.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and securely wrapped. 

Bespoke products and frames fitted with lenses are exempt from returns. 

Please click here to let us know you plan to refund a product/s and we will forward our returns note, which details the returns process.

Important note for Non UK Customers

Please ensure you understand the impact of any local regulations regarding customs, VAT, import duty and excise charges.

Retrospectacle will not be responsible for any charges incurred in this respect and also for any import charges related to product returns.

in the event of Retrospectacle incurring any charges for customer returns, these charges will be deducted from the total refund amount.

Please get in touch with us before you post any return. We will send a returns form but need to know estimated arrival date etc.