Returns
NeedĀ to return a product?Ā
Customers are responsible for the postage cost of returns or exchanges.
We offer a 30 day return policy in the unlikely event that you are not entirely happy with your purchase. The 30 days policy starts from the day your order is delivered. If 30 days have passed by since your delivery date, unfortunately we canāt offer you a refund or exchange.
EU CUSTOMERS
An exception to the above is the return window is 14 days from delivery of the last item for all EU based customers. This reflects updates to the EU rule, right of withdrawal, imposed on sellers to the EU, dated 19 June 2026.
General Returns Terms
Custom/Bespoke Lenses are strictly non-refundable.
Proof of Postage: To be eligible for a refund, you must obtain and provide proof of postage dated no later than 30 days after your original delivery date.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and securely wrapped.Ā
Security Tags: Certain items are dispatched with prominent, tamper-evident security tags, ribbons, or factory-applied protective plastics. Removal, cutting, altering, or re-attaching of these tags or plastics immediately voids your right to return the item.
Prohibition of "Wardrobing" and Rental Abuse: We do not offer a "hire" or rental service. Purchasing items with the intention of using them for a temporary purpose, including but not limited to commercial fashion shoots, editorial photography, social media content creation, theatrical productions, weddings, or private events, and subsequently returning them for a refund is strictly prohibited. This practice is classified as "wardrobing" or rental abuse.
If you choose not to accept delivery of an itemāor if it is returned to us by the courier for any reasonāyou will not be refunded for any shipping costs, regardless of whether you originally paid for shipping. Additionally, any charges incurred from the courier will be deducted from your refund.
Please get in touch with us before you post any return. We will send a returns form but need to know estimated arrival date etc.
For UK returns it must be posted using Royal Mail and sent to:
Retro Spectacle, PO Box 760, Wakefield, WF1 9TN.
Bespoke products andĀ frames fitted withĀ lenses are exempt from returns.Ā
PleaseĀ click here to let us know you plan toĀ return a product/s and we will forward our returns note, which details the returns process.
Important note for Non UK Customers
Please ensure you understand the impact of any local regulationsĀ regarding customs, VAT, import duty and excise charges.
Retro Spectacle will not be responsible for any charges incurred in this respect and also for any import charges related to product returns.
In the event of Retro Spectacle incurring any charges for customer returns, these charges will be deducted from the total refund amount.
Please get in touch with us before you post any return. We will send a returns form but need to know estimated arrival date etc.Ā
EU Customers Only - Right of Withdrawal
Under EU consumer protection law, customers who purchase goods or services online have the right to cancel their purchase within 14 days of receiving the goods, without giving a reason. This 14-day period is commonly known as the cooling-off period.