Klarna FAQ

Pay later (in 3 instalments) Frequently Asked Questions

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 3 work?

Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Retro Spectacle and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

Am I eligible for Pay later in 3?

To use Pay later in 3 you must be at least 18. Whilst this option is widely promoted, Pay later in 3 is subject to your financial circumstances. When choosing Pay later in 3, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 3?

Klarna is unique and offers Pay later in 3 based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Retro Spectacle run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3?

Although Pay later in 3 is widely promoted it is not always universally available. The Pay later in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna?

Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.

What happens if I cancel or return my order?

As soon as Retro Spectacle have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at Retro Spectacle from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.

I have been asked to go to Klarna's site. Is this correct?

You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Retro Spectacle. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

No, this is not currently possible for Pay later in 3 purchases.

Have you received my payment?

Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk .

What happens to my statement, when I've returned the goods?

Once Retro Spectacle has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

I've received a statement, but I've not yet received my goods.

In the event that your goods have not been received please call Retro Spectacle to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information.

You can log in at www.klarna.com/uk , where you will find all of your orders and payment schedule information.

 

Pay later (invoice 30 days) Frequently Asked Questions

 

How does Pay later work?

Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk

Am I eligible for Pay later?

To use Pay later you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later?

Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Retro Spectacle run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later?

Although Pay later is widely promoted it is not always universally available. The Pay later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

What are my payment options with Klarna?

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later payment option, where you can pay for the goods once you have received them via credit card or debit card. What happens if I cancel or return my order? As soon as Retro Spectacle have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.

What happens if I don’t pay for my order?

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.

I have been asked to go to Klarna's site. Is this correct?

If you have chosen to Pay later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Retro Spectacle. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date? You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.

Have you received my payment?

If you pay by card, Retro Spectacle will confirm your order right away. If paying by Pay later, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com .

What happens to my statement, when I've returned the goods?

Once Retro Spectacle has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed.

I've received a statement, but I've not yet received my goods.

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Retro Spectacle to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

I have asked for a refund. How will I be refunded?

If you have paid for your order with card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

I haven’t received an email with my statement/payment information.

If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

I still have questions regarding payment, how can I get in touch?

Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.

Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. Retrospectacle have no control over these sites and are not responsible for their content or availability.

 

We would love you to visit us at our Retro HQ in Wakefield. We offer appointment only styling appointments, where you can come and try on some of our fabulous collection. Send us some images of you, your current specs, and any styles you fancy, and we will curate a fabulous selection for you to come and try on. Bring friends or family and enjoy the spectacular styling session. A relaxed, no pressure environment, choosing glasses has never been so good.

Absolutely. If you want to visualise frames on a face, get in touch with Charlotte and let her know which frames you wish to view.

Yes absolutely, we have glazed many of our customers existing frames, with updated prescriptions. All you have to do is purchase the required lenses, send us your spectacles with your prescription and pupil distance and we can lovingly restore them for you. We do advise that fitting lenses into your existing frame is as your own risk, and we cannot take responsibility for any frames that break whilst glazing. 

Click here to get in touch via email, phone or live chat

All spectacles require cleaning from time to time. You can either use luke warm water with a mild hand soap and dry them with the microfibre cleaning cloth provided. Alternatively you could use a specialist spectacle cleaning spray. We would suggest to use a cleaning fluid which does not contain alcohol, so as not to damage your vintage frame, particularly if the frame has intricate detail such as diamante, or hand painted. More tips can be found by clicking here.

We like to see a visual of your prescription so we can give you the best possible advice. All you need to do is email a pic of your prescription to us at info@retrospectacle.co.uk

Absolutely, we are more than happy to provide a personalised invoice, which can be submitted to your healthcare provider or workplace. Just drop a note at the checkout or email us at info@retrospectacle.co.uk and we will email it across, ready for you to forward on or upload for your healthcare scheme provider. 

Choosing the right pair of vintage glasses or vintage sunglasses to suit your face shape can be difficult, especially if you haven't tried them on. Click here to view our guide, which gives you all the hints and tips to help you choose your perfect pair of vintage eyewear. Alternatively get in touch and we can organise a free of charge virtual consultation with Charlotte.

Short Answer is NO it is incorrect!

In accordance with the MRHA - Medicine and healthcare products regulatory agency - 

For more information Click Here.

Glazing Frames without a CE Marking

Practices should note that the Medical Devices Directive does not cover spectacle frames already owned by a patient. Therefore new lenses can be put into a patient's existing frames (even if they do not have a CE marking).

CE marking happened in 1993 therefore as we specialise in original vintage and retro glasses and sunglasses most of our frames are unmarked.

Your pupil distance or PD is the measurement from the centre of one pupil to the other. It is used to ensure your spectacle lenses are centred correctly in the frame for you, giving optimum vision. It is recorded in millimetres.

The average measurement for women is 62mm and for men 64mm. An average measurement can be used, but it is advisable to try and be as accurate as possible. On some complex prescriptions we will not accept an average measurement.

Click here to see some cool videos regarding what your prescription means and how to measure your PD.

Due to the unique nature of our original vintage stock, we cannot guarantee when a particular model may be back in stock, but on many occasions we manage to source either the identical or very similar product. You can get in touch via the contact form on our home page and send a request to be notified if one does come available. We are normally able to come up with very similar products so do not hesitate to get in touch. 

UV400 is the recommended coating which blocks all light rays up to 400 nanometers. The coating offers protection against both UVA and UVB protection. If you order prescription sunglasses, they will also come with UV400 protection.

When you receive your vintage spectacles or sunglasses, they will be in the condition as described on the product page. We carefully select all of our stock not only dependent on its styling but the quality and durability of the frame. We will not list items on our website which we think have a short life span, however due to the nature of vintage products we do not offer an  extended warranty.